Warranty Coverage:
At our home appliance retail shop, we offer warranties for eligible products bought from us. These warranties encompass manufacturing defects and functional issues encountered during regular appliance usage. The duration and extent of coverage may vary based on the product and manufacturer.
Warranty Period:
The warranty duration is set by the manufacturer and may differ from one product to another. It commences from the date of purchase, as indicated on the original purchase receipt
Warranty Claim Process:
To start a warranty claim, customers need to present the original purchase receipt as proof of purchase. They can reach out to our customer support team or visit our store to report the issue and begin the claim process. Our customer support team will assist customers in validating the warranty claim and guide them through the required steps.
Warranty Exclusions:
The warranty excludes damages resulting from mishandling, improper installation, neglect, misuse, or accidents. It also does not cover damages caused by unauthorized repairs or modifications to the appliance. Consumable parts like filters or bulbs may have limited or separate warranty coverage.
Repair, Replacement, or Refund:
Upon approval of a valid warranty claim, we will strive to address the matter by either repairing the appliance, replacing it with an identical or comparable model, or offering a refund, as deemed appropriate. The determination regarding repair, replacement, or refund will be based on the nature of the issue and the availability of parts or a suitable replacement.
Warranty Limitations:
The warranty applies solely to the original purchaser of the appliance and is non-transferable. It remains valid only within the designated geographical region where our retail shop operates.
Customer Responsibilities:
It is the responsibility of customers to furnish precise information about the issue and collaborate with our customer support team throughout the warranty claim process. Customers must adhere to the manufacturer’s guidelines for installation, operation, and maintenance of the appliance to prevent nullifying the warranty.
Manufacturer’s Warranty:
Certain appliances may include an additional manufacturer’s warranty, extending beyond our store warranty. In these instances, customers are advised to consult the manufacturer’s warranty documentation for precise terms, conditions, and procedures for making claims.
Customer Support:
If you have any questions or need assistance regarding the warranty policy or a warranty claim, please contact our customer support team.
Our team is available during business hours to provide the necessary support.
Business hour 11:00 AM to 8:00PM Monday to Saturday (03333633637)